Maui Jim sunglasses – great customer service

It seems that in today’s economy, as companies look to cut costs and save money, more and more often it is customer service that suffers the most.  Rather the quality of customer service.  That’s why, every now and then, when I happen to come across outstanding customer service, the kind that makes me go “Wow”, [...]

Ed (Brill), my response or more on customer service of airlines in general

Ed, your comment brought so much to my mind, that I didn’t think I could fit it all into a response comment of my own…
Every time I fly, which, I admit, is not nearly as often or as far as Ed, I can’t shake the feeling that since 9/11 most airlines have come to view [...]