Customer relations in the Web 2.0 world

When I wrote my review of Zoho’s MS Office plug-in, I did not expect anything.  I simply hoped that someone would find my post useful when thinking about using the plug-in.  Imagine my surprise when a couple of days later Ahmed from Zoho commented on my post. The main thing he said was that they [...]

Google alerts on Lotus and Microsoft

I’ve been using Google Alerts for quite a long time to keep up-to-date on new posts and such as related to Lotus Notes, Quickr, SameTime and other members of the Lotus family.  What struck me was how little hits some of these products, i.e. Quickr, generate.  For comparison’s sake I decided to add alerts on [...]