Reminded of some simple truths

It is always easier to find negatives than positives. It is easier to find something bad to say than something good. People like compliments, focus on the positives and find a way to point them out. This is really hard. Specially in IT. All our training — all the years [...]

Tell them what you are planning to do

A client calls you, the consultant, with a problem: something is not working. You, obviously wanting to help, eagerly jump into action and start working on the issue. You work your precious little behind off, it takes you an entire day or more, and eventually you do figure it out. Triumphant you [...]