SafeCopy Backup – Great Customer Support

When your boss repeatedly points out that you haven’t blogged in a while, perhaps you should listen and pick it up again.  Besides, this is good…  In a world of negative blog posts and customer-to-number conversions, when I come across exceptional customer service, I like to point it out.

Earlier this year, when Mozy decided to raise its prices, I switched to Safecopy backup.  In addition to lower price, Safecopy runs much better on my laptop not draining the battery with constant excessive CPU usage; and it backs up networked drives, too.

After few months of using Safecopy, I suddenly went over the 200GB space allocation.  I accidentally included some extra folders from my networked drive, which took me over the limit.  Unfortunately, Safecopy has a problem when deleting backed up files from networked folders: they simply don’t delete.  I worked with a support engineer, Kevin Woods, who readily admitted that this is a problem that they are working on.

So to help me out, Safecopy increased my space allocation to 300 GB.  For free!

Thank you, Safecopy, for not telling me to delete extra files one-by-one or to pay for the extra storage.

You have a very happy customer.



SafeCopy 10% off Discount Code

In February of this year, when Mozy announced its price increase, SafeCopy was running a 10% off promotion.  You just had to use the ‘switch’ discount code at checkout time.

The promotion was supposed to be over at the end of the February, but the discount code is still active.  I was able to use it this past weekend when signing up for SafeCopy.   So if you’re thinking of signing up with SafeCopy, use the ‘switch’ discount code.


Bye-bye Mozy, hello SafeCopy

Earlier this year Mozy announced a price increase effectively doubling my monthly subscription cost.  The new price was going to hit me on March 28th, so this was the weekend to stop procrastinating and select a different backup provider.

After some, not too terribly extensive, research I ended up going with SafeCopy.  While not unlimited, the price was right — 50 bucks a year for 200GB of data.  According to my Mozy statistics, I backup only about 60-some GB.  The decisive factor for me though was the ability to have multiple computers on the same account and to backup networked drives.  Most of my photos and music files are sitting on a networked Maxtor drive at home.  So, in addition to my primary laptop, I now have SafeCopy running on an old desktop tower at home, chugging through files on the networked Z drive.  I have no idea how long this initial backup will take again, several days, I’m sure.

One suggestion for SafeCopy: improve your Mac user interface.  Setting custom selection of folders to backup is a royal pain. Mozy has a great interface for selecting which files and programs to backup and which to skip.